Consumer Help

Aftermarket (A/M) is used to describe parts that are produced by some manufacturer other than the one who originally made your car. Some aftermarket parts carry certification that helps ensure the basic quality of the part. Aftermarket parts are usually less expensive than new OEM, but for some applications may be a better choice than used OEM parts. While it is not the practice of our members, some repairers and insurers list these parts as “Quality Replaced Parts”.
You can always take your car to a repair facility that you choose. The insurance company can not tell you where to repair your vehicle. Some insurance people with special interests may attempt to convince or STEER you to fix your vehicle at their PREFERRED SHOP; a shop that gives the insurance company special deals. These deals will often come at the vehicle owner’s expense which could compromise safety and the quality of repairs. If you decide to use your insurance company’s preferred shop, ask if your policy contains an “elects to repair” clause, causing your insurance to be responsible for the quality of repairs and possibly loss of value.